Returns

Contact Us

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

UK Customers

We offer a free returns collection service if you are not satisfied with your item.* Your returned item must arrive at the Hatch Label partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Hatch Label partner’s location within 14 days.

Notify orders@hatchlabel.com within 7 days of receiving your item to book the return.

Your refund will be completed via the original payment method.

EU and International Customers

Your returned item must arrive at the Hatch Label partner boutique or brand it was ordered from no later than 14 days after your delivery date. Notify orders@hatchlabel.com and we will send you details of where to send the item.

Your refund will be completed via the original payment method.

Faulty Items

If the product received is faulty or in an otherwise unstated condition please contact orders@hatchlabel.com. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund.

 

Notes:

Some Swimwear brands are exchange only. This will be displayed on the product page under 'Shipping & Returns.'

Hatch Label is not responsible for any packages while in transit. We will only be able to process returns once we have confirmation that the item has been received and checked.

*Hatch Label offer a free courier collection service when the net basket value is above £100. When the net value of the basket falls below £100 following returns, there will be a £10 fee against each shipping label provided. This covers warehousing, courier collection and import duty costs of shipping the item back to the international partner boutique/brand.

Enquiry Form

Simply complete the form and click 'send' to submit an enquiry:

Shopping Bag

  • Your bag is empty.