UK Customers

Free Shipping on all orders for UK Customers.

We use an Express Service. Delivery should be received within 2 days of placing your order.

If you need your items quicker, please contact We have options to get it to you quicker, so we'll try to work something out.

Christmas Orders: The final date to place your order to receive in time for Christmas is 19th December 2018. Orders placed on or before 19th December will arrive before Christmas Eve.


International Customers

An Express Service will be used for most shipments. Your new clothes will arrive within 3-5 days.

For orders under £100, shipping will be £10.

If your order is over £100, shipping is completely free.


Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

UK Customers

We offer a free returns collection service on orders over £100.* You will have 14 days after receiving your item to return the products to us.

Your refund will be completed via the original payment method.

International Customers

You will have 14 days after receiving your items to return them to us.

Your refund will be completed via the original payment method.

Faulty Items

If the product received is faulty or in an otherwise unstated condition please contact Where possible we will arrange for a new replacement to be sent to you or a return for a full refund.



Hatch Label is not responsible for any packages while in transit. We will only be able to process returns once we have confirmation that the item has been received and checked.

*Hatch Label offer a free courier collection service when the basket value is above £100. When the value of your basket falls below £100, there will be a £10 fee against the return. You can also return the items at your own cost to us with no fee applied.

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